Workplace Mediation and How It Can Have a Positive Impact on Employee Morale

  • Mediation can also be a great way to keep morale relatively positive without it having a detrimental effect on the overall team.
  • Mediation methods can be far more efficient to finding a suitable conclusion.
  • The mediator is simply there to witness proceedings and document the agreements that have been made.

It’s unfortunate to think that disputes between employees can occur in a professional workplace, but with so many personalities and opinions congregated in small working environments it’s understandable why these can occur. They should be dealt with in an appropriate and efficient manner but even internal policies can be unhelpful to finding a suitable resolution.

Mediation is a dynamic, structured, interactive process where a neutral third party assists disputing parties in resolving conflict through the use of specialized communication and negotiation techniques. All participants in mediation are encouraged to actively participate in the process.

This is where a mediation process could be a beneficial suggestion, ensuring a solution can be found and the parties can come to an agreement. Most importantly, it can also be a great way to keep morale relatively positive without it having a detrimental effect on the overall team.

What is mediation?

There can be several reasons for conflicts occurring in the workplace, whether it’s personal issues affecting work performance or disagreements with plans and strategies that are being collated internally. Mediation can be an alternative to resolving disputes compared to traditional forms of dispute resolution such as arbitration or adjudication. Mediation is a voluntary process that allows both parties to reach an agreed resolution to resolve the matter in a private setting. It can also be considered less costly for businesses.

How it can be beneficial

It can resolve the dispute quickly

By employees having their own space and discussing the matter in a controlled environment, it provides a better space for each of the parties to hear out their counterpart. Unlike traditional methods where many legal matters and formalities are required to be agreed before discussions can be had, mediation methods can be far more efficient to finding a suitable conclusion.

More likely that employees will follow through with the outcome of mediation

Considering mediation is a process that allows parties to agree their own terms rather than another party influencing the decision, it provides a higher rate of success that the agreements will be complied to and they’ll follow through.

Mediation is a “party-centered” process in that it is focused primarily upon the needs, rights, and interests of the parties. The mediator uses a wide variety of techniques to guide the process in a constructive direction and to help the parties find their optimal solution. A mediator is facilitative in that she/he manages the interaction between parties and facilitates open communication.

Employees are more satisfied

In an open forum where avenues can be explored and creative solutions can be recognized, it allows parties to make suggestions on their own terms (providing that the other party agrees). This means parties can tailor the terms to their own situation, making it more suitable and manageable. Therefore, the party can come out of the mediation more satisfied with the conclusion of the terms and prevents the situation from impacting them in a negative way.

Helps to preserve working relationship

Many dispute resolution alternatives tend to have the possibility that the final decision could be a win or lose situation for the party. If another party loses out, it can damage the internal working relationships which may not be beneficial in the long term. Furthermore, if a termination is the agreed outcome, a mediation can make it more amicable considering it’s the parties that have come to the agreement of this rather than a third-party.

Privacy for parties involved

Perhaps the biggest benefit of the mediation process is the dispute is negotiated within a private environment where only the 2 parties and potentially a mediation solicitor are present in the process. The mediator is simply there to witness proceedings and document the agreements that have been made. What occurs remains strictly confidential and there can be no influence from other people in the organization, which ensures the right settlement is made.

Should your business use mediation?

Mediation is an ideal form of dispute resolution that can be extremely cost-effective and an efficient way to resolve disputes. If you come across a dispute in the future within your organization, it’s an option that could be valuable for you.

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Jamie Costello

Jamie Costello is a freelance writer. He writes on a various number of topics including business, health and marketing. In his spare time, he likes to ride his bike and play various sports.
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