AliExpress and Amazon Customer Fail

  • Product fulfillment was unsatisfactory.
  • The prices are significantly cheaper vs the Western counterparts.
  • Amazon sellers sell low quality products, which are not removed from the market place.

The Coronavirus pandemic changed the way people live and shop. Recently, I purchased a product from AliExpress, a popular online marketplace based in China. The tracking number proved the item was never received, and in fact never left China. My appeal for a refund was denied.

Hand Knitted Pillows.

Due to the Coronavirus pandemic and the lockdowns, I needed additional hobbies. After watching a few YouTube videos regarding hand knitting to make small household items, I decided to try it myself.

Upon researching where to purchase the yarn, the best price and fit seemed to be available on AliExpress. I opted to purchase two different colors of the yarn.

The delivery from China was expected to take up to 3 weeks. The transaction was smooth, and within days, I was able to see the tracking number when the package has shipped.

Nevertheless, I started noticing that the package just circled around China and returned to the warehouse from where it was shipped.

Therefore, I contacted the seller, who refused to refund the money, even though the item never arrived. The tracking number proved the item was never received and in fact never left China. At that point, I had no choice but to open a dispute with AliExpress.

The AliExpress generic message stated that AliExpress is working on the resolution. The final decision was made and AliExpress sided with the seller, even though the item never left China and never was delivered.

There is an option to file an appeal, which I have. The appeal was denied and the wording used in the message said that the post office is responsible, and the onus is on the buyer to contact the post office.

Thus, I would have to contact a Chinese post office, which in itself did not seem right to me. It is highly likely a majority of the buyers who do not live in China will not be contacting a post service in China.

So, I started wondering if it is a new scam, where the item is shipped and the tracking number is uploaded, but the destination listed is back to the seller. Therefore, the overseas client is out the money, never receives the item, and is left with almost zero support from AliExpress.

In my case, I was able to open the dispute and flag the fraudulent transaction with my bank, and was successfully refunded. The whole experience took close to 3 months.

The Amazon order that was returned.

Since I was so eager to try the hand knitting, I decided to order the yarn from the Amazon platform. The item arrived within a week. The item was well packaged.

However, when I started using it, my whole couch was covered in the yellow tint and also the yarn started breaking in pieces.

I had to contact Amazon customer service and the seller approved the return. Consequently, the refund was issued as well.

However, when I looked at the reviews of the item on Amazon, many were dissatisfied with the product and the item was not removed from the Amazon marketplace.

Overall, the experience turned me off from trying hand knitting and it is not worth it to order items from AliExpress or Amazon. In the future, It is best to look for smaller online marketplaces that actually offer the products and do not have deceiving practices.

Christina Kitova

I spent most of my professional life in finance, insurance risk management litigation.

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