Zoo nyob rau hauv Era ntawm Digital Hloov

  • Kom koj lub tuam txhab mus raws li cov digital yav tom ntej
  • Thaum twg yog zaum kawg uas koj muaj kev paub zoo txog cov neeg siv khoom?
  • Dab tsi yog qhov ua tiav digital hloov pauv tau zoo li rau koj txoj kev lag luam?

7 lub ntsiab lus tseem ceeb kom haum NWS cov tswv yim, cov hom phiaj ua lag luam, thiab cov neeg siv khoom paub rau cov txiaj ntsig CX

Tshaj dhau ntawm ntau lub lag luam thiab cov thawj coj thev naus laus zis saib kev siv tshuab huab hauv qhov chaw sib cuag li cov kev ua si thaum kawg, tab sis nws tsis yog. Tsiv rau huab yog tsuas yog kev tsim tawm rau kev tsav tsheb tus nqi sib txawv hloov digital kom xa tshwj xeeb rau cov neeg siv khoom.

Muab cov txheej txheem nyuaj koom nrog thiab qhov ntev ntawm lub sijhawm uas xav tau los hloov kho digitally, nws yog qhov tseem ceeb rau tag nrho pab pawg kev hloov pauv kom tau thiab nyob raws li cov tswv yim sib koom, cov hom phiaj, thiab cov peev txheej thoob plaws tag nrho cov txheej txheem.

Kev ua tiav qhov kev hloov pauv digital tsis yog tsuas yog yoog mus rau kev siv thev naus laus zis tshiab tshiab - nws yog hais txog nrhiav, siv, thiab ua kom zoo rau txoj kev thev naus laus zis kom muaj txiaj ntsig rau lub tuam txhab, nws cov neeg ua haujlwm, thiab tseem ceeb tshaj - cov qhua tuaj noj mov.

Kom koj lub tuam txhab mus raws li cov digital yav tom ntej

Muab cov txheej txheem nyuaj koom nrog thiab qhov ntev ntawm lub sijhawm uas xav tau los hloov kho digitally, nws yog qhov tseem ceeb rau tag nrho pab pawg kev hloov pauv kom tau thiab nyob raws li cov tswv yim sib koom, cov hom phiaj, thiab cov peev txheej thoob plaws tag nrho cov txheej txheem.

Txhawm rau pab koj kom tau txais txiaj ntsig zoo tshaj plaws ntawm koj cov huab-based digital kev hloov pauv, peb caw koj thiab koj cov phooj ywg cov neeg siv khoom ua thawj coj ua raws li kev tshaj tawm, cov lus nug, thiab cov lus qhia hauv phau ntawv no tsim los ntawm TTEC Lub Chaw rau Cov Neeg Siv Khoom Zoo. Nws txhawb kom muaj kev sib tham ntau ntxiv txhawm rau txheeb xyuas thiab ua tiav cov lag luam hla lub hom phiaj nrog cov kev xav tau ntawm cov neeg siv khoom - xyuas kom koj lub koom haum cov tswv yim digital tau pib xa tus nqi zoo tshaj plaws thiab qhov tshwj xeeb ntawm cov neeg siv khoom kev paub txhua qhov chaw, txhua lub sijhawm.

1. Thaum twg yog zaum kawg uas koj muaj kev paub zoo txog cov neeg siv khoom lag luam?

Mus ncig ntawm qhov rooj thiab sib qhia nrog cov qhua tuaj noj mov kev paub dhau los uas koj nyiam, thiab piav qhia tias vim li cas nws thiaj li nco tau.

  • Vim li cas koj thiaj hu rau lub tuam txhab?
  • Yam channel twg koj tau siv los sib txuas lus nrog tuam txhab?
  • Nws yooj yim npaum li cas rau koj kom tau txais cov ntaub ntawv koj xav tau?
  • Ntev li cas?
  • Qhov kev paub ua rau koj xav li cas?

VIM LI CAS TSIS NYOB NO

Kev kos duab ntawm koj tus kheej qhov kev paub yog thawj kauj ruam zoo vim tias nws pab txheeb xyuas "lub sijhawm ntawm qhov tseem ceeb" los ntawm cov neeg siv khoom saib thiab cia koj tshawb txog qhov kev ua tiav CX tiag tiag zoo li cas.

Kev kos duab ntawm koj tus kheej qhov kev paub yog thawj kauj ruam zoo vim tias nws pab txheeb xyuas "lub sijhawm ntawm qhov tseem ceeb" los ntawm cov neeg siv khoom saib thiab cia koj tshawb txog qhov kev ua tiav CX tiag tiag zoo li cas. Koj tuaj yeem siv cov kev tshawb pom no thaum uas koj txhais tau koj lub koom haum cov tswv yim xa tawm cov kev pom zoo rau cov neeg siv khoom.

2. Qhov kev ua tiav digital hloov pauv zoo li cas rau koj lub lag luam?

Sib tham txog cov hom phiaj ntawm txhua qhov kev lag luam vam tias yuav ua tiav thaum cov koom haum tawm sab nraud ntawm kev hloov digital. (Piv txwv: seamless omni channel kev sib txuas lus, ntau dua kev siv tus phooj ywg, txo cov nqi ua haujlwm, nce cov nyiaj tau los, thiab lwm yam)

VIM LI CAS TSIS NYOB NO

Lub ntsiab lus ntawm "kev hloov ua kom zoo digital" yuav txawv rau txhua tus ntawm koj cov neeg ua haujlwm. Tej zaum koj yuav pom IT cov thawj coj ua ntej tshaj tawm omni channel kev sib txuas lus qhov twg cov ntaub ntawv keeb kwm thiab cov ntsiab lus teb tau hloov mus los ntawm cov chaw sib khi thiab ruaj ntseg. Qhov twg, pab pawg lag luam yuav xav nrhiav txoj hauv kev tshiab los txo tus nqi khiav lag luam, xa ntau tshaj ROI, thiab pab txhawb kom muaj kev noj qab haus huv dua.

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Nkag mus rau cov ntaub ntawv Cov Ntawv Tshawb Nrhiav tshiab kawg tshiab cov ntawv dawb, kev tshawb nrhiav, kev tshawb nrhiav cov ntaub ntawv thiab ntau ntxiv txog ntau yam ntsiab lus xws li IT Management, Kev Tswj Lag Luam, Cov Ntaub Ntawv Tswj, thiab Internet ntawm Tej Yam (IOT).
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