How to Successfully Implement VoIP

  • Preparing points to discuss with your business VoIP providers will help answer your questions better.
  • VoIP providers have hundreds of features, and knowing what is currently available on the market is important.
  • With VoIP still being a new technology, most businesses are not ready for direct implementation.

Business VoIP adoption has kept growing with more organizations needing to reduce their phone bills while growing productivity. With the right VoIP services to cater to your business needs, you can easily buy your communication costs by as much as 84%.

If you lack prior VoIP experience, implementation can be very challenging. There are plenty of technicalities involved, and you will not have an idea where to start.

A simple VoIP implementation checklist makes your migration process easier.

Many VoIP systems can be integrated into existing cloud platforms to ease work processes.

1. Evaluate your Phone Needs

Preparing points to discuss with your business VoIP providers will help answer your questions better. It will also make your planning easier. Ask yourself these questions.

  • Will your business have frequent conference calls?
  • Will you be required to make international calls?
  • Do you have team members that need access to your phone lines remotely?

2. List Down Essential VoIP Features

A comprehensive list of all your needs is important before any decisions. The list will help decide on the best provider and its features. VoIP providers have hundreds of features, and knowing what is currently available on the market is important. Popular features include:

  • Do Not Disturb
  • Find Me
  • Call recording
  • Call routing
  • Conference calling
  • Voice-to-email
  • Mobile apps

List all features that interest you, arranging them by their importance. Knowing the essential features enables you to make quicker, more informed decisions.

3. What Cloud Platforms are Used by your Business

The reason for listing this is that many VoIP systems can be integrated into existing cloud platforms to ease work processes. While not a requirement, VoIP calls might be integrated with CRM, helpdesk, and sales platforms. These are cloud-based applications that make you more organized and keep you informed.

Ask about integrations when vetting the available VoIP suppliers to know what they offer.

4. Ensure your Network is VoIP Ready

VoIP systems work solely over the internet. For this reason, you need to have a network that can support VoIP phones. VoIP communications are similar to streaming movies on your network and can get bandwidth-intensive. Test your network to ensure that it is not slowed by other applications running in the business.

VoIP systems work solely over the internet. For this reason, you need to have a network that can support VoIP phones.

5. Reinforce Infrastructure Shortcomings

With VoIP still being a new technology, most businesses are not ready for direct implementation. Upgrades might be needed to your network infrastructure before the installation of the system. Your Ethernet cables might need to be upgraded to category 6 cables. You will also need to install a jitter buffer to handle inconsistent data streams. The jitter buffer ensures a smooth and consistent quality for your VoIP calls.

There are special VoIP-optimized routers on the market with support for VoIP data. These have no impact on other network activity and always prioritize the VoIP data.

In case there aren’t enough power outlets to support your VoIP phones, using power over Ethernet (PoE) can bring both internet and power to your phones on a single connection. Preparing your infrastructure makes you ready for the implementation, and once it is in place, you can start looking for VoIP phone system providers.

6. Select your Provider

Only go for the VoIP provider that meets your requirements. The provider should also offer you a free trial, BYOD policy, and a no contracts option. As such, you will not be bound to the provider if the service is not up to your expectations.

Tracie Johnson

Tracie Johnson is a New Jersey native and an alum of Penn State University. She is passionate about writing, reading, and living a healthy lifestyle. She feels happiest when around a campfire surrounded by friends, family, and her Dachshund named Rufus.

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