Mobile Unified Communication Market Walks the Talk

  • Services included in a typical unified communication and collaboration portfolio include e-mail, instant messaging, videoconferencing, and others.
  • An increasing trend of bring your own device (BYOD) is helping the market to grow.
  • Unified collaboration provides enterprises with improved work productivity, enhanced work flexibility, and improved collaboration among different departments.

The combination of communication and work collaboration technologies for enterprises, to be used in a single communication interface is termed as unified communication and collaboration. Major IT service vendors are providing their voice and communication services to a large number of enterprises across the globe.

Market Synopsis

The global mobile unified communication and collaboration market was valued at $25.42 billion in 2017 and is expected to reach $47 billion by the end of the forecast period with a CAGR of 11.3%.

These companies have moved over from individual voice and telephony solutions to collaborated video and audio solutions. Services included in a typical unified communication and collaboration portfolio include e-mail, instant messaging, videoconferencing, and others.

The major advantages of unified communication and collaboration solution include higher flexibility, and business agility. Moreover, the increasing trend of bring your own device (BYOD) is helping the market to grow. Unified collaboration allows enterprises to make faster decisions and cut down expenditures. Further, it provides enterprises with improved work productivity, enhanced work flexibility, and improved collaboration among different departments.

Key Players

The North America mobile unified communication and collaboration market is expected to dominate.

The key players in the Mobile Unified Communication and Collaboration Market are identified across all the major regions based on their country of origin, presence across different regions, recent key developments, product diversification, and industry expertise. Some of them are—Microsoft Corporation (US), Cisco Systems Inc (US), IBM Corporation (US), Alcatel-Lucent (France), Avaya Inc (US), Siemens AG (Germany), NEC Corporation (Japan), Genband LLC (US), Telefonaktiebolaget LM Ericsson Class B (Sweden), Mitel Networks Corporation (Canada).

Apart from the top key players, the other players contribute nearly 30–35 % in the mobile unified communication and collaboration market. These include AT&T Inc (US), Amazon.com Inc (US), Avanade Inc., BT Group plc (UK), BroadSoft Inc (US), CenturyLink Inc (US), Google Inc (US), HP Inc (US), Huawei Technologies Co Ltd (China), Intel Corporation (US), Oracle Corporation (US), VMware Inc (US), Verizon Communications Inc (US), Vodafone Group Plc (UK), Tata Group (India), Blue Jeans Network Inc (US), Comcast Corporation (US), Daegis Inc (US), Level 3 Communications (US), Logitech international S.A (Switzerland), Nuance Communications Inc (US), Orange S.A (France), Plantronics Inc (US), Salesforce.com Inc (US), Sprint Corporation (US), Symantec Corporation (US), Telstra Corporation Limited (Australia), Unisys Corporation (US), and others.

Segmentation

The global mobile unified communication and collaboration market is segmented into solution, service, organization size, vertical and region. By solution, the global mobile unified communication and collaboration is segmented into conferencing, unified messaging, voice solution, content and collaboration. By service, the global mobile unified communication and collaboration is segmented into professional service, and managed service. Professional service is further segmented into integration and deployment service, consulting service, and maintenance & support services.

By organization size, the global mobile unified communication and collaboration market is segmented into small and medium-sized enterprises (SMEs), and large enterprises.By vertical, the global mobile unified communication and collaboration is segmented into BFSI, IT & telecommunication, healthcare, retail, media and entertainment, and others.

The major advantages of unified communication and collaboration solution include higher flexibility, and business agility.

By region, the mobile unified communication and collaboration market is segmented into North America, Europe, Asia-Pacific, and rest of the world.

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Regional analysis

The global mobile unified communication and collaboration market is estimated to grow at a significant rate during the forecast period from 2018 to 2023. The geographical analysis of mobile unified communication and collaboration market is studied for North America, Europe, Asia-Pacific, and the rest of the world (including the Middle East, Africa, and Latin America).

The North America mobile unified communication and collaboration market is expected to dominate during the forecast period owing to various opportunities for increasing number of mobile operators’ connections. The US dominated the market owing to increasing cloud-based services and high demand for high-speed networks in enterprises. However, the market in Asia Pacific is expected to grow at faster rate during forecast period owing to increased adoption of enterprise level digital business operations.

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